Making the Grade for Customer Experience
As a child, you learn from an early age that an “A” is target grade. And while we all end up setting the bar for ourselves higher or lower, the A is the most coveted grade. With enough A’s we can get...
View ArticleWill The Desktop Phone Be Replaced?
Technology is moving fast enough that it is probably a bit mind boggling that the desk phone hasn’t changed that much in the past decade. Sure the designs have changed a bit and their are a few new...
View ArticleVoice or Email, Which is More Important?
Well, neither, ehem, I mean both would be the right answer. Email and Voice are still the key communication tools for the enterprise. It has been that way and will likely stay that way for the...
View ArticleLicense to Provide Bad Service
Exactly how many times does your cell phone have to drop a call, or your data freeze on your mobile device, or does your cable company sneak an extra fee on your bill before you take issue? Is it once,...
View ArticleIT Vars: To Have a Partner, Be a Partner
In the world of information technology, the term partner is thrown around like fastballs on a baseball diamond. Sadly, unlike the fastball which is as pure as the game of baseball itself, Partnership...
View ArticleWhat Is Your Cloud Strategy?
It makes me laugh a little bit when people are running around talking about cloud like it is some brand new thing. Let’s be very clear, it is not. Cloud for all intents and purposes has been around for...
View ArticleSuccessfully “White Label” Cloud
Great news for IT resellers! There is no need to build your own cloud, we can do that for you. (Says Everyone!) These days it seems that there are endless options for resellers to white label if they...
View ArticleEnterprise Communication, Beer Budget
Just because you are a small(er) company doesn’t mean you have to settle for less. Recent innovation has brought small businesses the ability to act more like the big boys. Meaning that while Bank...
View Article8 Technologies that Comprise Unified Communications
If I was to ask you to give me a simple definition of Unified Communications (UC), how would you respond? Almost an Oxymoron, a simple definition for Unified Communication eludes many of us because...
View ArticleUsing Stories to Sell and Improve Customer Experience
Sales people, at least the ones that I have met, love nothing more than to “Show Up” and throw up all over their customers. While amusing to watch this feature focused product/service dump, businesses...
View ArticleThe Ups and Downs of BYOD
When it comes to the next wave of Unified Communication platforms, to bring, or not to bring…that has become the question. To bring what you ask? To bring your own device, that is. Businesses and...
View ArticleCloud Success is All About the Right Tools
What is something that just about every business on the planet has in common? Here is something… They all want to sell more. Agree? When it comes to selling more technology solutions as a VAR, often...
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